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Appendix C:
Customer Service and Warranty
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. One of our representatives will be happy to assist you from Monday
through Friday in office working hours as shown below:
Europe 9:00 a.m. – 5:30 p.m. (CET)
Other Countries or Areas 9:00 a.m. – 6:00 p.m. Taiwan Time
To avoid delays, please have the following information available before calling:
Scanner name and model number
Scanner serial number (Located at the bottom of the scanner)
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer
of the software
Other USB devices installed
Statement of Limited Warranty
This Statement of Limited Warranty applies only to the options you originally
purchase for your use, and not for resale, from an authorized reseller.
The manufacturer warranty includes all parts and labor, and is not valid without
the receipt of original purchase. To obtain warranty service, you may contact the
authorized dealer or distributor, or visit our website to check out the available service
information, or send a request via E-mail for further help.
If you transfer this product to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of purchase
and this statement to that user.
We warrant that this machine will be in good working order and will conform to its
functional descriptions in the documentation provided. Upon provision of proof of
purchase, replacement parts assume the remaining warranty of the parts they replace.
Before presenting this product for warranty service, you must remove all
programmes, data and removable storage media. Products returned without guides
and software will be replaced without guides and software.
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