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TROUBLESHOOTING
EATON Powerware
®
Modbus
®
Card User’s Guide S 164201376 Rev C www.powerware.com
25
Service and Support
If you have any questions or problems with the Modbus Card, call your
Local Distributor or the Help Desk at one of the following telephone
numbers and ask for a Modbus Card technical representative.
United States:
1-800-356-5737 or 1-919-870-3149
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call the Help
Desk:
S Model number
S Date of failure or problem
S Symptoms of failure or problem
S Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the Help
Desk for the dealer or distributor nearest you.