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Troubleshooting
If you are having trouble with the RFID encoder, consult Table 3 for
a list of symptoms and possible solutions.
Table 3. Troubleshooting the RFID Encoder
Symptom Solution
No communication between the
printer and the reader
1. Make sure the serial interface adapter and
the serial cable are plugged into the printer.
See “Installation” on page 21.
2. Make sure Reader = Enable in the RFID
CONTROL menu.
3. Use the RFID Test option in the RFID
CONTROL menu (Admin User enabled) to
read and display the current RFID tag
content. RFID tags usually contain a valid
entry due to the pre-test process. See “RFID
Test (This Test Reads A Tag)” on page 54.
Tag failed 1. The label could be misaligned. Perform the
Auto Calibrate procedure to ensure the label
is at top-of-form. Refer to “Running Auto
Calibrate” in the
Quick Setup Guide
.
2. Make sure the media are smart labels with
RFID tags located in the correct position.
3. The RFID tag could be defective. Try
another tag.
4. Make sure the application does not send too
few or too many digits to the RFID tag.
Inconsistent results Make sure the media is loaded correctly and
passes smoothly over the antenna. Refer to
“Loading Media And Ribbon” in the
Quick Setup
Guide
.