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Chloride Active and E-Series UPS User Manual 21
Chapter 9 Technical Support for your Active UPS
9.1 Chloride Technical Support
Chloride offers 24-hour technical support. To contact Chloride Technical Services:
• Phone: (800) 879-5011
• email: usa.service@chloridepower.com
NOTE: All calls received before 7 a.m. or after 7p.m. Central Standard Time are forwarded to a cell phone.
A Chloride Technical Support Representative will return your call within one half hour between 5 p.m. and
10 p.m. Central Standard Time. Except for emergencies, calls received between 10 p.m. and 7 a.m. will be
returned during normal business hours.
Please check with Chloride Technical Services before attempting to repair or return any Chloride product.
If a Chloride unit needs repair or replacement, Chloride Technical Services issues a Return Material
Authorization (RMA) number along with instructions on how to return the unit.