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11.6.0 ProSoft Support, Service and Warranty
11.6.1 Technical Support
ProSoft Technology survives on its ability to provide meaningful support to its customers.
Should any questions or problems arise, please feel free to contact us at:
ProSoft Technology, Inc.
9801 Camino Media
Suite 105
Bakersfield, CA 93311
(805) 664-7208
(805) 664-7233 FAX
Before calling for support, please prepare yourself for the call. In order to provide the best
and quickest support possible, we will most likely ask for the following information (you
may wish to fax it to us prior to calling):
1. Product Serial and Version Number
2. T-3 Configuration Information
- Dip Switches
- Jumpers
- Communication cabling
11.6.2 Service and Repair
The T-3 card is an electronic product, designed and manufactured to function under
somewhat adverse conditions. As with any product, through age, misapplication, or any
one of many possible problems, the card may require repair.
The T-3 product has a one year parts and labor warranty according to the limits
specified in the warranty. Replacement and/or returns should be directed to the distribu-
tor or Original Equipment Manufacturer from whom the product was purchased. If you
need to return the card for repair, it is first necessary to obtain an RMA number from
ProSoft Technology. Please call the factory for this number and display the number
prominently on the outside of the shipping carton used to return the card.