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9 - Maintenance
Printer issues
Error messages
When the printer encounters any of the problems
described below, the corresponding message is shown
on the machine display.
Paper jam
When printing, a sheet of paper may get stuck in the
printer or the paper tray and cause a paper jam.
In case of a paper jam in the machine, the following
message appears:
1 Open the paper jam cover located at the back of
the machine.
2 Remove the jammed sheet of paper and close the
cover.
3 Open and close the Front cover.
The printer starts again automatically.
In case of paper jam, the following message appears:
1 Remove the toner cartridge and check if a sheet is
jammed.
2 Remove the sheet of paper which causes the paper
jam.
3 Put the toner cartridge in the machine, or remove
the paper tray and remove the sheet of paper which
causes the paper jam.
4 Check that the paper sheets in the paper tray are
correctly placed.
5 Replace the paper tray in the machine.
Message Action
CHECK TONER
Check the presence of a
toner cartridge in the
machine.
TONER NEAR END
Indicates that your
consumable will need
changing soon.
REPLACE PAPER
Add paper in tray.
HEATING
Message displayed when
starting the machine.
CLOSE COVER
PRINTER
The printer front cover is
open, close it.
TONER EMPTY
REPLACE <OK>
Replace the toner cartridge.
PAPER JAM
REMOVE TONER
A sheet of paper is jammed in
the machine. Take out the
toner cartridge and remove
the jammed paper sheet.
Take out the paper tray and
remove the jammed paper
sheet. Then open and close
the Front cover.
PAPER JAM
EXTERNAL TRAY
A sheet of paper is jammed in
the machine. Open the paper
jam cover. Remove the
jammed paper sheet. Then
open and close the Front
cover.
PAPER EMPTY
Add paper in the paper tray.
Note
After one of the error messages
listed above, it may happen that
the printing job is cancelled. In
case of printing of received fax, the
print job is always restarted after
clearing of the error.
PAPER JAM
EXTERNAL TRAY
CAUTION
The fusion unit can reach a very high
temperature during the operation. To
prevent any harm, do not touch this
area.
For details, refer to Positions of
Warning and Caution labels on the
machine, page 2.
PAPER JAM
REMOVE TONER