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Message Causes Solutions
"Clear Misfeed(s) in ADF." A paper misfeed has
occurred inside the ADF.
• Remove jammed originals, and
then insert them again. For details
about how to remove jammed
paper, see "Removing Jammed
Paper", Troubleshooting .
• When a misfeed occurs, replace
the jammed originals.
• Check whether the originals are
suitable to be scanned by the
machine.
"Communication error has
occurred on the network."
A communication error has
occurred on the network.
Check whether the client computer can
use the TCP/IP protocol.
"Error has occurred in the
scanner driver."
An error has occurred in the
driver.
• Check whether the network cable
is connected correctly to the client
computer.
• Check whether the Ethernet board
of the client computer is
recognized correctly by
Windows.
• Check whether the client
computer can use the TCP/IP
protocol.
"Error has occurred in the
scanner."
The application-specified
scan conditions have
exceeded the setting range
of the machine.
Check whether the scanning settings
made with the application exceed the
setting range of the machine.
"Fatal error has occurred in
the scanner."
An unrecoverable error has
occurred on the machine.
An unrecoverable error has occurred
in the machine. Contact your service
representative.
"Insufficient memory. Close
all other applications, then
restart scanning."
Memory is insufficient. • Close all the unnecessary
applications running on the client
computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
9. Troubleshooting
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