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Message Causes Solutions
"Scanner is in use for other
function. Please wait."
A function of the machine
other than the Scanner
function is being used such
as the Copier function.
• Wait for a while, and then
reconnect.
• Cancel the job that is being
processed. For example, press
[Exit], and then press the [OK]
key. Next, press the [Copier] icon
on the Home screen, and then
press the [Clear/Stop] key. When
the message appears on the
screen, follow the instructions to
cancel the job.
"Scanner is not available on
the specified device."
The TWAIN scanner function
cannot be used on this
machine.
Contact your service representative.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Turn on the main power switch.
"Scanner is not available.
Check the scanner
connection status."
The machine is not
connected to the network
correctly.
• Check whether the machine is
connected to the network
correctly.
• Deselect the personal firewall
function of the client computer.
For details about firewall, see
Windows Help.
"Scanner is not available.
Check the scanner
connection status."
Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.
• Check whether the machine's host
name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set
"LLMNR" of "IPv6" to [Active].
• In Windows XP, IPv6 addresses
cannot be obtained from the host
name. Specify the machine's IPv6
address in the Network
Connection Tool.
9. Troubleshooting
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