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S
OLVING
P
ROBLEMS
6.20
Common Macintosh Problems
Problems in the Chooser
Printing Errors
Problem Possible Cause and Solution
The printer driver
icon does not appear
in Chooser.
Software is not installed correctly.
• The LaserWriter driver should be present as a part of the
Macintosh OS. Make sure that the LaserWriter driver is in
the Extensions folder within the Systems folder. If not,
install the LaserWriter driver component from the
Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the printer is on the correct network.
Select Network or AppleTalk Control Panel from
Control Panels in the Apple menu and then choose the
correct network.
The printer name
does not appear in
Chooser.
• Make sure that the cables are connected correctly and the
printer is turned on.
• Make sure that the correct printer driver has been selected
in Chooser.
Problem Possible Cause and Solution
You cannot use the
computer while the
printer is printing.
Background Printing has not been selected.
• For LaserWriter 8.3, turn Background Printing on in the
Chooser. Status messages will now be redirected to the
Print Monitor allowing you to continue working while the
computer is processing data to be sent to the printer.
• For LaserWriter 8.4 or higher, turn Background Printing
on at the Print dialog box.