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Troubleshooting
Problem Action
Printing Problems
¥ The film or envelopes may not be loaded correctly.
Make sure you load no more than 10 transparencies or
envelopes in the automatic feeder. Depending on the
thickness, the maximum capacity may need to be
reduced.
¥ When you feed paper into the manual feeder, you
must load one sheet at a time.
¥ The paper you are using may be causing the jams. Fan
the paper before stacking it in the paper feeder. This
keeps the sheets from sticking together.
¥ Check that the paper you are using and your printing
environment are within the specifications of the unit.
Transparencies or
envelopes do not feed
correctly
Repeated paper jams
occur
Problem Action
¥ Make sure the printer power cord is firmly attached at
the back of the printer and at the electrical outlet.
¥ Be sure to turn on the printer power switch.
¥ Make sure the Toner Cartridge is installed.
¥ The Toner Cartridge may be empty. Install a new Toner
Cartridge.
¥ The Toner Cartridge may be defective. Remove and
check the Cartridge for damage. Install a new
Cartridge if needed.
¥ Make sure that the printer interface cable is firmly
inserted into the interface connector of the printer.
¥ Open and close the cover to restart the printer.
The operator panel
indicator lights do not
come on when printer is
turned on
Printer seems to be
printing, but pages are
blank
Printer power is on, but
nothing prints
Printer does not print
even though a paper jam
has been cleared
03-Troubleshooting 7/16/99 1:51 PM Page 1