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Troubleshooting
Problem Action
¥ Change the parallel interface cable.
¥ Make sure you are using the correct printer driver.
¥ Graphics print more slowly than text.
¥ Make sure the Toner Cartridge is properly installed.
¥ Paper may not be loaded and aligned correctly in the
paper feeder.
¥ The applicationÕs paper size and margin settings may
be incorrect.
¥ The selected printer driver may be incorrect. Make
sure you select the ML-5050G Series as the default
printer in your application.
Unexpected characters
are printed or characters
are missing
Printer prints very slowly
Cannot close the printer
cover
Printout does not match
paper size
Problem Action
Bi-directional communication may not be setup properly.
¥ Check that the parallel port is set for bi-directional
mode in the computerÕs BIOS. If you do not know how
to enter the BIOS or make the changes, contact the
computer manufacturer.
¥ Make sure that the cable is bi-directional IEEE-1284
compliant parallel interface cable.
The printer does not print
Software Problems
¥ Change the ports of existing printer drivers to FILE.
¥ Uninstall the existing printer drivers before you install
your printer driver.
This printer not support DOS (DOS windows & pure
DOS) application.
Your printer driver conflicts
with existing printer driver.
The printer does not print
in DOS environment.
03-Troubleshooting 7/16/99 1:51 PM Page 2