Filter
Top Products
23
Troubleshooting
Before You Call For Service
If youÕre unable to solve printer problems, you may want to call for service. Before calling,
however, check these things:
¥ Is the power cord plugged into the printer?
¥ Is the power cord plugged directly into a wall outlet?
¥ Is your printer connected properly to your computer?
¥ Are all other devices attached to your printer plugged in and turned on?
¥ Is the wall outlet live?
¥ Has a power outage occurred in your area?
¥ Is a Toner Cartridge installed in the printer?
¥ Is the cover closed completely?
Once youÕve checked all these things, turn your printer off and back on again. If your
printer is still not operating properly, call your point of purchase for service.
Problem Action
Your printer driver supports Microsoft network. It does
not support Unix, OS/2.
¥ Make sure that you select the correct CD-ROM drive.
¥ Check if the CD-ROM is damaged.
The printer does not print
in network.
The computer does not
recognize the setup CD-
ROM.
03-Troubleshooting 7/16/99 1:51 PM Page 3