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Chapter 4.
Troubleshooting
Q&A
Display Related
Q1
The Desktop displayed on the TV after connecting via
the HDMI port does not t the screen.
A
Go to the Graphics Control Panel to adjust the screen
settings.
►
For Intel graphics cards
Right-click over the Desktop and go to Graphics Properties
> Display > General. Adjust the Horizontal Ratio and
Vertical Ratio settings to t your screen and click OK.
►
For AMD graphics cards
1. Right-click over the Desktop and select Graphics
Properties > Desktop and Display > My Digital Flat
Panel > Expansion Options (Digital Flat Panel).
2. Adjust the control bar to t the TV corners and click Apply.
Q2
A monitor connected via the HDMI port of the
computer is not recognized.
A
If the computer does not recognize an external monitor, turn
on the external monitor rst, and then connect the HDMI
cable to the computer again.
Sound Related
Q1
I cannot hear any sound from the TV after connecting
via the HDMI port.
A
1. Right-click over the taskbar on the Desktop and click Play
Device.
2. Change the option to Digital Audio (HDMI), HDMI device,
HDMI Output or another option and click Set as Default.
Then click OK.
Micro USB port related
Q1
If a USB hub is connected to the computer, the
computer fails to boot.
A
If the computer fails to boot when connected to external
power source such as a USB hub or a mobile phone charger,
disconnect the external power source and try again.