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DR300 Quick Guide Pg 22
Print image shifts from its position
Check Point Remedy
1. Are the labels, carbon ribbons
properly set?
Check if labels, carbon ribbons are fixed
firmly and at the correct position by lifting
head assembly.
2. Is the platen roller dirty? Clean dirt off from platen roller with cleaning
kit.
3. Are deformed labels, carbon
ribbons being used?
Use genuine SATO new labels, carbon
ribbons which are in good condition.
4. Are genuine labels, carbon ribbons
exclusively for this equipment
being used?
Genuine labels, carbon ribbons exclusively
for this equipment must be used. Available
from SATO.
5. Is the content of data, signal from
the computer correct?
Re-set printer with power off/on.
If similar message is displayed, check
content of software and communication
settings at the computer side.
6. Is the print position offset setting
correct?
Adjust the print position.
• Disconnect printer from mains before cleaning.
DR300 Quick Guide Pg 11
• To open thermal head, turn head lock lever in the direction of the arrow.
• Pass paper underneath the pitch sensor and paper guide shaft.
• Lightly push the entire paper against the paper guide designated position as shown in
the picture below.
• Adjust the sliding guide until it touches the label.