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DR300 Quick Guide Pg 12
• Close the thermal head by turning the lock lever to the direction
of the arrow.
• Close cover.
NOTE
If thermal transfer in use,
ensure correct ribbon is installed.
DR300 Quick Guide Pg 21
Paper fed, but no printing
Check Point Remedy
1. Is the thermal head dirty or is there a
label stuck on it?
Clean dirt off thermal head with cleaning
kit.
*Avoid using metallic tools which may
damage the print head.
2. Are genuine labels, carbon ribbons
exclusively for the equipment being
used?
Genuine labels, carbon ribbons exclusively
for this equipment must be used. Available
from SATO.
3. Is the pitch sensor dirty? Clean dirt off from pitch sensor with
cleaning kit.
Poor print image
Check Point Remedy
1. Are the labels, carbon ribbons
properly set?
Check if labels, carbon ribbon are fixed
firmly and at the correct position by lifting
head assembly.
2. Is the print darkness too light or too
dark?
Re-set the print darkness via user mode
setting.
3. Is the platen roller dirty? Wipe dirt off the platen roller with cleaning
kit.
4. Is the thermal head dirty or is there a
label stuck on it?
Clean dirt or label glue from thermal head
with cleaning kit. Remove label if it is stuck
onto the print head.
5. Is the label used dirty? Use clean label.
6. Are genuine labels, carbon ribbons
exclusively for the equipment being
used?
Genuine labels, carbon ribbons exclusively
for this printer must be used. Available
from SATO.
• Disconnect printer from mains before cleaning.