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Returning Products
Introduction
The procedure to return a product depends on the region where you are located. If
you are located in North, South, or Central America, you should follow the
procedure Returning the Product to Scientific-Atlanta - North, South, or Central
America. If you are located in a region outside America, you should follow the
procedure Returning the Product to BarcoNet - Europe or Asia.
Returning the Product to Scientific-Atlanta - North, South, or Central America
Introduction
Returning a product to Scientific-Atlanta for repair includes the following steps:
· Obtaining a return material authorization (RMA) number
· Packing and shipping the product
The following sections describe each of these procedures in detail.
Obtaining an RMA Number
You must have an RMA number to return products.
RMA numbers are valid for 60 days. If you already have a number, but it is older
than 60 days, you must contact a Scientific-Atlanta SciCare Broadband Services
representative to revalidate the number. You can return the product after the RMA
number is revalidated.
Follow these steps to obtain an RMA number.
1. Contact a SciCare Broadband Services representative to request a new RMA
number or revalidate an existing one.
You can either call a representative or fill out and fax an RMA Request form.
IF you want to… THEN…
fax in an RMA Request Form proceed to step 2.
call to request an RMA number proceed to step 4.
2. Fill out the RMA Request Form, and fax it to SciCare Broadband Services at
1-770-236-5477.
Result: A customer service representative writes an RMA number on the
form and faxes the form back to you.
3. Proceed to Packing and Shipping the Product.
Continued on next page
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