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Returning Products, Continued
Returning the Product to BarcoNet - Europe or Asia
Use the following procedure to return a unit for repair.
1. Contact the nearest customer services center to obtain a Return Authorization
Number (RAN).
The customer services representative will ask for the unit’s serial number,
which is required to generate the RAN.
2. Ask the customer services representative to which customer center the unit
should be returned.
It may be another than the one you contacted.
3. Package the unit carefully and include any information you can about the
problems you are currently experiencing with the unit.
4. Attach the address label to the shipping carton. Be sure to include the RAN.
5. Ship the unit.
© 2002 Scientific-Atlanta, Inc. All rights reserved.
6984278 Rev A Customer Information 3-7