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Internet Service: Troubleshooting
Common Troubleshooting Suggestions
The modem does not register an Ethernet connection.
Even new computers do not always have Ethernet capabilities. Be sure to verify that
your computer has a 10/100BaseT Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card, follow
the installation instructions very carefully.
The modem does not register an Ethernet connection after connecting to a hub.
If you are connecting multiple PCs to the cable modem, you should first connect the
modem to the up-link port of the hub. The LINK light of the hub illuminates
continuously.
The modem does not register a cable connection.
• The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your cable
service provider to determine whether you are using the correct cable.
• Verify that you have followed the procedure for Renewing the IP address for
Microsoft Windows 95, 98, 98SE, or ME PCs earlier in this guide.
Note: If you have Microsoft Windows 2000, NT, or XP, consult your user’s
manual for the procedure for renewing the IP address on your PC.
• Your USB interface may be malfunctioning. Refer to the troubleshooting
information in your USB documentation.
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30 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev B