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8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual,
please contact your dealer or nearest authorised service representative.
System settings
Descriptions of system settings similar to the following example appear in this manual.
Example:
➞ System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Rotation Copy Setting" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you
configure the settings.
TROUBLESHOOTING PROBLEMS
FREQUENTLY ASKED QUESTIONS
•
Making a copy of a non-standard size original
. . . . 8-3
• I can't print from a computer... . . . . . . . . . . . . . . 8-4
• Printing on an envelope . . . . . . . . . . . . . . . . . . . 8-5
•
Changing the paper size used for a print job
. . . . 8-6
• Adjusting the volume of the ringer . . . . . . . . . . . 8-7
• The machine starts printing when I try to
forward data.... . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
•
Checking the machine's communication record
. . . . 8-7
REMOVING MISFEEDS
• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 8-8
• PAPER MISFEED ILLUSTRATIONS . . . . . . . . . 8-9
REMOVING STAPLE JAMS
• FINISHER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
COPYING
• PROBLEMS RELATED TO COPYING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
• PROBLEMS RELATED TO COPY
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
PRINTING
• PROBLEMS RELATED TO PRINTING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
• PROBLEMS RELATED TO PRINT
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
FACSIMILE
•
PROBLEMS RELATED TO TRANSMISSION
. . . 8-23
• PROBLEMS RELATED TO RECEPTION . . . . 8-25
• PROBLEMS RELATED TO TELEPHONE . . . . 8-26
• PROBLEMS RELATED TO AUDIBLE
SIGNALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-27
SCANNING / INTERNET FAX
• PROBLEMS RELATED TO SCANNING /
INTERNET FAX OPERATION . . . . . . . . . . . . . 8-28
• PROBLEMS RELATED TO SCAN
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-32
DOCUMENT FILING
• PROBLEMS RELATED TO FILING . . . . . . . . . 8-34
• PROBLEMS RELATED TO FILE
MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . 8-35
GENERAL PROBLEMS
• PROBLEMS RELATED TO MACHINE
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-39
• PROBLEMS RELATED TO PAPER
FEEDING AND OUTPUT . . . . . . . . . . . . . . . . . 8-41
• PROBLEMS RELATED TO QUALITY /
PRINT RESULTS . . . . . . . . . . . . . . . . . . . . . . . 8-43
• PROBLEMS RELATED TO PERIPHERAL
DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-45
• OTHER PROBLEMS . . . . . . . . . . . . . . . . . . . . 8-47
CHAPTER 8
TROUBLESHOOTING