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11. Trouble-
shooting
General problems
Problem Solution
Information cannot be
programmed in the fax.
• Make sure the fax is plugged in and the imaging film
and paper have been loaded. (Programming is not
possible if the imaging film and printing paper have
not been loaded.) See Loading the Imaging Film and
Loading Printing Paper in Chapter 1.
Nothing appears in the
display.
• Make sure the power cord is properly plugged into a
power outlet.
• Connect another electrical appliance to the outlet to
see if it has power.
The machine does not
respond when you press
any of its keys.
• If a beep sound is not made when you press the keys,
unplug the power cord and then plug it in again
several seconds later.
Automatic document
feeding does not work for
transmission or copying.
• Check the size and weight of the document (see
Transmittable Documents on page 37).
Voice calls taken on an
extension phone are
interrupted by the fax.
• The fax may interrupt during a voice call if the
reception mode is set to A.M. To prevent interruption
on a tone dial extension phone, press any three keys
on the extension phone after answering. (Note: Do not
enter the code to activate fax reception.)
No reception occurs when
polling is attempted.
• Make sure you have not run out of paper.
• Make sure the transmitting machine is set to answer
automatically.
• If the transmitting machine has polling security, make
sure that your fax number has been entered both in
your machine and in the transmitting machine.
all_ux340lm.book Page 99 Tuesday, November 28, 2000 3:09 PM