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4: Frequently Asked Questions
This chapter provides answers to questions you may have about your
mobile hotspot. (Also see Troubleshooting on page 63.)
What do I do if I forget my Wi-Fi Passphrase
or Admin Password?
The Wi-Fi Passphrase appears on the LCD, unless you have
configured it not to show.
The default Admin Password (swiadmin) is printed on a label under
the battery.
If you have changed either of these and then forgotten them:
1. Reset the device to the factory settings. (See Reset the Mobile
Hotspot on page 65.)
2. Use the default SSID (displayed on the LCD screen) and default
Admin Password (swiadmin) to connect to the Wi-Fi network and
log in as Administrator. See Set Up and Connect to the Internet
on page 16.
How do I connect / disconnect from the
mobile broadband network?
Do one of the following:
• On the homepage, click Connect / Disconnect
(below the virtual
mobile hotspot).
• From the Connect Info dashboard screen, press and release the
Power key.
• Press and hold the Power key for a few seconds to turn the
mobile hotspot on / off.
I can’t see the Connect / Disconnect button on
the homepage.
The Connect / Disconnect button is only visible when you are logged
in as Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Password field on the homepage
and type the Admin Password (swiadmin).
2. Click Login.
How can I extend the life of the battery?
For information on extending the life of the battery, see Extend
Battery Life on page 28.