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Appendix G Technical Support
If you have trouble installing or using CF Scan Card, Socket has two
technical support resources to help you. Please note that technical support is
available in English only.
1.
Socket On-Demand Support (SOS)
Socket On-Demand Support is an interactive technical
support program that focuses in on your specific
problem to provide the answers you need. SOS
provides immediate service and is the best place to start for technical
support. To access SOS, visit:
www.socketcom.com/support. Click on
the SOS icon.
If SOS cannot solve your problem, end the session by submitting an
email inquiry to a Socket technical support engineer as prompted. Your
interactive session will be saved for reference.
2. Live Technical Support
IMPORTANT! To obtain technical support, you must first register
your product online at
www.socketcom.com/prodreg.
After you register your product, log in, click on the Technical Support
tab, and click New Trouble Ticket. Follow the online process to submit an
email request for technical support.
If we are unable to resolve your support inquiry via email, we can arrange
for a technical support representative to call you at a specific time.
Please refrain from disassembling the CF Scan Card. Disassembly of
this device will void the product warranty.
42 | APPENDIX G: TECHNICAL SUPPORT