Sony 4-174-983-12(1) eBook Reader User Manual


 
161
Troubleshooting
Notes

The bookmarks, highlights, markups, or the setting
information may be deleted by resetting.

The screen will not change after pressing the RESET
button. Slide the POWER switch to turn on the Reader
again.
Check the symptoms in “Troubleshooting” (
page 162
).
Check for information about the issue in Reader
Library Help.
Look for information about the issue on one of
the support Web sites.
http://www.sony.com/readersupport
If the approaches listed above fail to resolve the
issue, consult Sony Customer Support.
Phone number: 1-866-962-7669
In the event that your Reader is lost or
stolen
It is recommended that you contact Sony Customer
Support immediately to de-authorize the device from
your account.
Phone number: 239-768-7547
Calling from outside the US: 1-239-768-7676
Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-
7:15PM EST
Continued