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Service procedure
1. Contact the AIBO Customer Link. Its E-mail address is
support@aibosony.com and its toll free number is 1-800-427-2988,
6:00 a.m. to 7:00 p.m. (P.T.), Monday to Friday except holidays.
2. If the AIBO Customer Link determines that your unit needs repair,
follow the procedure described below.
a. The AIBO Customer Link will give you the RMA (Return Material
Authorization) number, which is valid for ten days.
b. Following the procedure described on the label attached to the box, put
AIBO and the designated accessories into the original box. If you did
not keep the original box, the AIBO Customer Link will send a new
box to you free of charge within the warranty period. The actual
shipping and material cost will be charged to you after the warranty
period.
c. Mark your RMA number on the top of the box and send it to the
designated address. The AIBO Customer Link will designate the
shipping method and pay the shipping charges within the warranty
period; after the warranty period, you must pre-pay the shipping
charges.
d. As soon as the repair is completed, your AIBO will be sent back to you.
After the warranty period has expired, the actual shipping cost will be
charged to you together with the repair cost.
3. Please understand that the AIBO Customer Link only accepts credit
cards for all the charges of repair, shipping and material after the
warranty period has expired.