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Service procedure
1. Contact the AIBO Customer Link. Its E-mail address is
aibosupport@info.sel.sony.com and its toll free number is
1-800-427-2988 (U.S.A.).
2. If the AIBO Customer Link determines that your unit needs repair, follow
the procedure described below.
a. The AIBO Customer Link will give you the event number, which is valid for ten
days.
b. Following the procedure described on the label attached to the box, put AIBO and
the designated accessories into the original box. If you did not keep the original
box, the AIBO Customer Link will send a new box to you free of charge within the
warranty period. The actual shipping and material cost will be charged to you after
the warranty period.
c. Mark your event number on the top of the box and send it to the designated
address. The AIBO Customer Link will designate the shipping method and pay the
shipping charges within the warranty period; after the warranty period, you must
pre-pay the shipping charges.
d. As soon as the repair is completed, your AIBO will be sent back to you. After the
warranty period has expired, the actual shipping cost will be charged to you
together with the repair cost.
3. Please understand that the AIBO Customer Link only accepts credit
cards for all the charges of repair, shipping and material after the
warranty period has expired.
User registration
All users are registered based on information from the purchaser.
If a different person takes over this unit, please inform the “AIBO Customer Link”
of the change.