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Troubleshooting
CDs and DVDs
Why does my computer freeze when I try to read a disc?
The disc the computer is trying to read may be dirty or damaged. Follow these steps:
1 Restart the computer by clicking Start, Turn Off Computer, and Restart.
2 Eject the disc from the optical disc drive.
3 Examine the disc for dirt or damage. If the disc is dirty, see On Handling Discs (page 110) for instructions on how to
clean it.
What should I do if the drive tray won't open?
❑ Make sure the computer is on.
❑ Press the drive eject button.
❑ If the drive eject button does not work, click Start and then My Computer. Right click the optical disc drive icon, and select
Eject from the shortcut menu.
❑ If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the
drive eject button.
❑ Try restarting the computer.