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Sony Notebook User Guide
Getting help
64
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My computer does not shut down
It is recommended to shut down your computer using the Shut Down command on the Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut
Down command does not work properly, proceed as follows:
Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.
If this does not work, slide the power switch and hold it for at least four seconds, this turns off the power.
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete> once, click Task Manager, select the application or the process that is locking
your system, and then click End Task.
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the Start button, click Shut Down, and then select Shut
Down in the list and click OK.
If the above method does not work, slide the power switch and hold it for at least four seconds. This
turns off the power.
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shutdown the computer by
pressing <Ctrl>+<Alt>+<Delete>, and then click Shut Down.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.