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Sony VAIO Desktop User Guide
Getting help
54
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My computer locks up
❑ If you suspect an application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete> once. If you have not changed the default settings, you will enter the Task
Manager. On the Applications tab, select the application that is locking your system, and then click
End Task.
❑ If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the Start button, click Turn Off Computer, and then
select Restart.
Alternatively, press <Alt>+<F4> to get to the Turn off computer screen.
❑ If the above method does not work, press the power button and hold it for at least six seconds. This turns
off the power.
❑ If your computer locks up while playing a CD or DVD, stop the disc, and shut down the computer by
pressing <Alt>+<F4>, and then click Turn Off.
My computer or software program is not responding
To end the application that has stopped responding, proceed as follows:
1 Press <Ctrl>+<Alt>+<Delete>.
If you have not changed the default settings, you will enter the Task Manager.
2 On the Applications tab, scroll down until you see the comment Not responding next to an
application.
3 Select this application from the list and click End Task.
Windows
®
will try to close the application. If it fails to do so, a second dialog box appears.
4 Select End Task again.
✍ If you are unable to unlock the application, repeat the above procedure, but select Shut Down > Turn Off when the Windows Task Manager
appears.