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Troubleshooting
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the computer enters sleep mode or standby mode, the
Reader will be unable to charge, and the battery may drain.
When charging the Reader, confirm that your computer is
on, and completely charge the Reader before using it. See
Details.
Touchscreen
The Reader does not wake up or start immediately.
In cold temperatures, the touchscreen may respond slower
than usual. This is due to the touchscreen characteristics
and is not a malfunction.
After resetting or turning off the Reader, it may take time
for the startup screen to appear.
The screen does not respond.
Reset the Reader. See Details.
The screen responds slowly.
If the touchscreen becomes dirty, it may not function
correctly. Clean the touchscreen with a soft cloth, such as a
cleaning cloth for eyeglasses.
In cold temperatures, the touchscreen may respond slower
than usual. Turn off the Reader and leave it for a few hours
until it adjusts to the ambient temperature.