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User’s Guide
Section 5 – Where to Get Help
Silex offers several customer support options to assist you in the event you experience difficulties with
your print server, including telephone support, repair services, and warranty.
The worldwide web site provides a quick and easy way to answer many common technical questions. It
includes a wide variety of technical support tips, as well as copies of product manuals, product literature,
and firmware load images. The web site is located at www.silexamerica.com.
Your first point of contact for technical support is the Distributor or Dealer from whom you bought your
product. They are familiar with your needs, and will generally be able to provide you with the fastest and
most comprehensive support.
If your Distributor or Dealer is unable to answer your questions or is for some reason not available, then
contact silex directly at (801) 748-1199. Or you can send an e-mail to: support@silexamerica.com .
Before contacting Technical Support, please refer to the troubleshooting suggestions or the web site in
this manual to isolate any problems, and be sure to write down any error messages. Also, make sure that
you have the serial number of the product (located on the product label on the card).
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