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Troubleshooting
Internet
Why doesn't my modem work?
❑ Make sure the telephone cable is securely plugged into the Modem port on the computer and the wall jack.
❑ Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
❑ Make sure the telephone number the program is dialing is correct.
❑ Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
❑ Make sure that the modem is the only device connected to your phone line.
❑ Check the following setting:
1 Click Start and then Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 On the Modems tab, check that your modem is listed.
5 On the Dialing Rules tab, check the location information is correct