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Support Options
Support Options
The section contains information on where to go for answers to questions about your computer and the preinstalled software.
Sony Support Information
See the following sources for answers in the sequence listed below.
1 VAIO Computer Documentation
This on-screen User Guide (this manual) and the printed Welcome mat provide detailed information on how to maximize
your computer's capabilities and solve common problems.
2 Program Guides and Help Files
The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the
hard disk as on-screen help files. You can find the help files from the help menu under the specific program.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can
visit Microsoft customer support at: http://support.microsoft.com/directory/
.
4 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the
problem and the Knowledge Database searches for the corresponding solutions online. You can visit the Sony online
support Web site at http://esupport.sony.com/EN/VAIO/
for customers in USA, at http://www.sony.ca/support for
customers in Canada, or at http://esupport.sony.com/ES/VAIO/
for customers in Latin American countries or areas.
5 VAIO Update
When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and
security information is posted on the support web site. Click the VAIO Update notice to open the VAIO Support web site
and view the information.