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Troubleshooting >
Computer
What should I do if my computer or software stops responding?
❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application
window.
❑ If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer.
❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the Shut down button.
If the Windows Security window appears, click Shut Down.
❑ If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data.
❑ Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC
adapter, and then press the power button to turn on your computer.
❑ Try reinstalling the software.
❑ Contact the software publisher or designated provider for technical support.