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50 Troubleshooting
Printer test works, but printer
will not print out data from
the attached computer.
The wrong emulation is
selected.
Check the emulation
selection and change if
necessary. See “Emulation”
on page 20.
Your application program’s or
system software’s printer
selection is wrong.
Check the printer selection
of your application software.
The computer’s system
software is not set up
properly for the printer or for
the type of interface cable
you are using.
Check the system software
settings.
The interface cable is
connected incorrectly or
damaged.
Check to make sure that the
printer interface cable is
connected correctly. If it is,
try a different cable.
Font selection changes
unexpectedly.
Your application software is
overriding the font selected
using the User Setup Utility.
This possibility does not
apply to systems running
Windows.
Use the User Setup Utility to
enable the font lock. See
“Char table” on page 23.
Printer does not feed paper
properly.
The paper tray cover is not
closed properly.
Close the paper tray cover.
Jamming paper. Remove all paper from the
printer and then reload it.
The printer is not set up
correctly for the thickness of
paper being used.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 40.
Problem Possible Cause Recommended Action