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Contents
Preface .....................................................................................................................................................7
1 Overview of EnterpriseServerTroubleshooting ........................................................................... 13
Identifying the Problem ...................................................................................................................... 13
First Steps ...................................................................................................................................... 13
Gathering Information ................................................................................................................ 15
Examining Log Files .................................................................................................................... 16
Monitoring the System ................................................................................................................ 17
Troubleshooting Tools ....................................................................................................................... 17
Operating System Utilities .......................................................................................................... 17
Stack Traces and Thread Dumps ............................................................................................... 18
VisualVM ...................................................................................................................................... 18
Where to Go for More Information .................................................................................................. 19
2 Specic Issues .......................................................................................................................................21
Cannot Access Local Server (http://localhost:8080) ............................................................... 21
Did the Server Start? .................................................................................................................... 22
Was the Server Started at the Expected Port? ........................................................................... 22
Cannot Access Remote Server ........................................................................................................... 23
Is the Server Available Locally? ................................................................................................... 23
Is the Proxy Setting Causing a Problem? ................................................................................... 23
Cannot Access the Administration Console .................................................................................... 24
Is the Application Server Running? ........................................................................................... 24
Is the Administration Console Running on the Expected Port? ............................................ 25
Is the Security Manager Disabled? ............................................................................................. 25
Cannot Access a Server Application ..................................................................................................25
Is the Application Server Running? ........................................................................................... 25
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