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95693 Revision P 5-1
5
Service
This chapter describes what to do if problems occur with the 9740 Library
Storage Module. In some cases, you might be able to correct the problem. In
other cases, you must contact your service provider to correct the problem.
Notes:
•Refer to Appendix A, “Cartridge Tape Information” when the problem is caused by
a cartridge.
• Refer to your drive publications for additional information when the
problem is caused by a controller transport unit or tape drive.
Most of the time, a fault symptom code (FSC) appears on the library operator
panel display. Write down the FSC information and give the information to your
service representative or to the staff at the Customer Services Support Center (CSSC).
■ Customer Services Support Center
Customer support is available 24 hours a day, seven days a week, to customers with Sun
or StorageTek maintenance contracts and to Sun employees. You can find additional
information about customer support on the Customer Resource Center (CRC) Web site
at:
http://www.support.storagetek.com
■ Customer-initiated Maintenance
Customer-initiated maintenance begins with a telephone call from you to Sun
Microsystems StorageTek Support. You receive immediate attention from qualified Sun
personnel, who record problem information and respond with the appropriate level of
support.
To contact Sun Microsystems StorageTek Support about a problem:
1. Use a telephone to call the StorageTek Customer Services Support Center at:
☎1-800-525-0369 (from within the United States) or
☎303-673-4056 (from outside the United States) or
See “Sun’s Worldwide Offices” on page 5-2 for information about International
customer support centers.