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3-3
Chapter 3: Troubleshooting
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed, it depends on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, please make sure to have the
following information ready when contacting Supermicro for technical
support:
•Motherboard model and PCB revision number
•BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is posted on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when contacting our technical support department by e-mail at
support@supermicro.com or by fax at (408) 503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The P4SCT/P4SCT+/P4SCT+II supports up to 4 GB of ECC/non-
ECC, unbuffered DDR2-400, DDR-333/266, two-way interleaved SDRAM.
See Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not
experiencing problems with your system. Updated BIOS files are located on
our web site at http://www.supermicro.com/techsupport/BIOS/bios.htm.
Please check our BIOS warning message and the information on how to
update your BIOS on our web site. Also, check the current BIOS revision
and make sure it is newer than your current BIOS before downloading.
Select your mainboard model and download the BIOS file to your computer.
Unzip the BIOS update file and you will find the readme.txt (flash instruc-
tions), the awdflash.exe (BIOS flash utility) and the BIOS image (xxxx.bin)
files. Copy these files onto a bootable floppy and reboot your system. It is
not necessary to set the BIOS boot block protection jumpers on the
mainboard. At the DOS prompt upon rebooting, enter the command
"awdflash." Then type in the BIOS file that you want to update (xxxx.bin).
You can also download the EXE file to your desktop and then, double click
on it. When prompted, insert a floppy disk, and a bootable floppy will be
created. Once the bootable floppy disk is created, please reboot your sys-
tem with the floppy in your disk drive, and it will automatically flash the
system.