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SysKonnect SK-9Exx/9Sxx Gigabit Ethernet Server Adapters
7 Troubleshooting
If the problem persists, you can analyze the status of the network adapter with the aid of the LEDs
and the diagnostics program.
Problem What to do
Another expansion card
fails to work after the net-
work adapter has been in-
stalled
Make sure all cables are connected to the correct expansion
cards.
Make sure the expansion cards are correctly inserted. Check if
any internal connections in the computer have been disengaged
or were damaged during the installation of the network adapter.
Check for resource conflicts in the computer. Check PCI Express
resp. PCI/PCI-X configuration and resource allocation.
The computer does not de-
tect the network adapter
Make sure the adapter is properly seated in the computer.
Try installing the adapter in a different PCI Express resp. PCI/
PCI-X slot.
The network adapter fails
during normal operation
Load or install the driver again.
Loopback test is successful
(see page 31) but link LED
does not light (no connec-
tion)
Check the connections and try another switch port if necessary.
Is switch configuration 1000 Mbit/s set?
Is the network driver loaded?
Is the maximum transmission distance exceeded (see section
“Transmission Distances”)?
LED for receiving / trans-
mitting data packets (ACT)
is not illuminated
Make sure the network driver is loaded.
Is there any network overload?
Is switch configuration 1000 Mbit/s set?
Is the maximum transmission distance exceeded (see table on
page 15)?
If you have any other SysKonnect adapter installed, compare your
setup with this adapter.