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SysKonnect SK-9Exx/9Sxx Gigabit Ethernet Server Adapters
8 Important Information
Technical Support
If you encounter any problems, read the relevant chapters of the manual and the readme files on the
CD-ROM. If you cannot solve your problems, consult our technical support.
If you contact our technical support engineers, have the following information ready:
• adapter type
• driver version
• operating system
• configuration of your computer
• type of cabling
Our support team can be reached as follows:
Calls received outside office hours in Europe are serviced by an answering machine and will be
dealt with as soon as possible.
Returning an Adapter for Repair
If you want to return a faulty product to SysKonnect, follow these steps:
1. Contact us by phone, fax, or e-mail.
We will send you an RMA (Return Material Authorization) form by fax or e-mail.
North / South America, Pacific Rim Europe
Office hours 24 hours support via paging service Mon-Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 03:30 PM (CET)
Phone +1 866 782 2507
(toll free in the USA)
+1 408 222 0666
(toll number for international callers)
+1 408 787 5395 (pager)
+49 7243 502 330
Fax +1 408 752 9029 +49 7243 502 364
WWW http://www.syskonnect.com
http://www.syskonnect.com
E-mail support@syskonnect.com support@syskonnect.de
Address SysKonnect, Inc.
A Marvell®Company
700 First Avenue
Sunnyvale, CA 94089
USA
SysKonnect GmbH
A Marvell®Company
Siemensstr. 23
D-76275 Ettlingen
Germany
North / South America, Pacific Rim European and other countries
Phone +1 866 782 2507 (toll free)
+1 408 222 0666 (toll number)
+49 7243 502 476
Fax +1 408 752 9029 +49 7243 502 364
E-mail support@syskonnect.com
rma@syskonnect.de