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Configuring the IP GW
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Step five: Configure the auto attendant menus (optional)
Depending on the proposed configuration of your dial plan, and the settings for failed
calls, callers can be connected to an auto attendant menu. The IP GW provides a
highly flexible menu-creation feature. This enables you to create a menu (or a multi-
layered menu structure) to provide end users with the options they require when
they connect to the IP GW. Menus can provide end users with access to videos,
operators, address books, dial-it-yourself functions, and audio files.
To configure auto attendant menus, go to Menus > Menu builder
For more information, refer to the online help topics: “Creating auto attendant
menus”, “Configuring failed call settings”, and “Understanding the dial plan”.
Step six: Configure an operator (optional)
An operator is a person who can put calls through on the IP GW. You can use the dial
plan to automatically connect calls to an operator, you can have the operator as an
option on an auto attendant menu, and connection to an operator is an option for
failed calls. An operator connects the calls one by one as calls reach the top of the
operator's call queue which is displayed on the operator’s web page and is
automatically refreshed.
An operator can put calls through to configured endpoints and call groups that have
been given names in the system, or to any other endpoint by manually entering the
IP address or E.164 number of the endpoint.
You can configure one or more operators.
To configure an operator, go to Settings > Operator
For more information, refer to the online help topics: “Understanding operator
features” and “Configuring operator settings”.