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Troubleshooting and technical support information
Using the event log to help solve a problem
Unless you are experiencing a problem, all event logging sources should be set to the
default, which is
Errors, warnings and information. For more information about
configuring the event log, refer to the online help accessible from the web interface.
You can use the event log to produce debugging information to assist technical
support in solving your problem. However, we recommend that you only alter the
setting of the event log under the guidance of technical support. In particular, you
should not turn on event logging sources without good cause or advice from
technical support.
Getting more help
If the documentation does not answer your question or you have a problem with one
of our products:
1 Refer to the Technical FAQ section of the web site. We keep the Technical FAQ
section up to date with the latest information from our technical support team
regarding the resolution of customer issues.
2 Contact your reseller. Our resellers have a wealth of experience with our
products and this is often a quick way of solving a problem.
3 If your query remains unsolved, there is a web form in the Support area of the
web site that you can complete. Ensure that you provide all the details requested
by the form to assist the technical support team in resolving your problem:
the serial number and product model number (for example: IP GW 3510)
of the unit
the software build number (to find this, in the web interface, go to Status >
General
)
where you purchased the unit
your contact email address or telephone number
Increasing logging can degrade system performance.
!