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Troubleshooting
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Phaser 220i and Phaser 220e Color Printers
Whom to call for help
Call your dealer or a Tektronix sales representative for assistance, or in the
U.S.A. and Canada, call the Customer Support Hot Line at Tektronix at
1-800-835-6100. The Customer Support Hot Line is staffed from 6:00 am to
5:00 pm Pacific Time. To avoid peak hours, call before 11:00 am or after
2:00 pm Pacific Time.
For technical support outside the United States and Canada, contact your
local Tektronix dealer or Tektronix sales representative.
If your printer needs repair, call 1-800-547-8949 (in the U.S.A., from
5:00 am to 5:00 pm PST).
HAL — Highly Automated Library
As an alternative to the Customer Support Hotline, and to provide
up-to-date information quickly, Tektronix has set up HAL, an interactive,
automated fax system. Topics include:
■ The latest technical hints and tips
■ Solutions to most common technical problems
■ Application notes (for example, QuarkXPress and CorelDRAW!)
■ Data sheets
■ Sales literature