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Appendix A
Troubleshooting
This section addresses the most common issues
user’s may face with operation and configura-
tion of your printer.
The first trouble shooting reference source is
the Common Problems Trouble Shooting table
on the following page.
Eltron International also provides a variety of
information and user support services:
• Faxback Service: (805) 579-1809
To find out about available technotes, sup-
plies, accessories, specifications, pricing, etc.
select (order) a catalog by FAX.
• Internet:
Web Address: http://www.eltron.com/eltron
e-mail: techsup@eltron.com
• BBS: (805) 579-3445
The BBS supports data rates up to 28.8 BPS
with No Parity, 8 data bits, and 1 stop bit
(n,8,1). Communications software should
have an ANSI Terminal Mode (not MS Win-
dows Terminal) such as Q-Modem.
• CompuServe e-mail: 102251,1164
• Customer Service: (800) 344-4003
To order printer supplies and accessories.
Eltron accepts Mastercard and Visa for
phone orders.
• Technical Support: (800) 344-4003
For your assistance and support with Eltron
printers and software.
Troubleshooting
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