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Removing Stuck
Labels
Under certain conditions, labels can become
stuck inside the printer on the print head or the
mechanism. This usually occurs when the
edges of a label pull away from the label liner.
The adhesive comes in contact with the print
head or the mechanism and the label peels off
the liner. The easiest way to prevent this type
of jam is to always use Eltron approved labels.
Another way labels can become stuck in the
printer is by allowing the tape at the beginning
and end of the label roll to go through the
printer. The tape can leave an adhesive residue
behind that can stick to the label liner, causing
the label to peel inside the printer.
The following pages detail the procedures that
must be followed to safely remove a stuck label
from the print mechanism. When removing a
stuck label, DO NOT use any type of sharp
instrument to scrape the label off the print head
or mechanism. The best cleaning agent to re-
move the adhesive residue from the printer
surfaces is 91% Isopropyl alcohol.
A label removal kit (p/n 800115-001) is avail-
able from Eltron. It contains the items neces-
sary to safely remove a stuck label from the
printer.
Before attempting to remove a stuck label,
remove the roll of labels by cutting the liner
between two labels. Move the power switch to
the OFF (0) position. Disconnect the power
and interface cables.
Troubleshooting
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980008-001 Rev. B