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Common Printing Problems
Toruble Shooting Guide
Problem Solution or Reason
POWER indicator does not light
Green when power switch is
turned to “1" (ON) position
1. Check power connections from
power supply to printer and A.C.
outlet.
POWER indicator lights Green,
but printer will not print.
1. Check interface cable connections
from computer to printer.
Printer appears to be working,
but nothing is printed.
1. Verify that the labels are the correct
type (direct thermal).
2. Check that the roll is loaded with
the thermal side facing up.
Printing is faded.
1. Clean print head with thermal head
cleaning card.
2. Adjust print speed/darkness in
software.
Prints only partial label.
1. Label caught on print head.
Difficult to load labels.
1. Label caught on print head or
mechanism.
Printer keeps printing and feed-
ing labels when it should not be.
1. Label caught on label gap sensor
inside mechanism.
2. Possible software problem.
Printing stops and POWER indi-
cator lights Orange or Red.
1. Possible problem with label gap
sensor. Perform AutoSense
adjustment.
2. Possible problem with label stock.
Use only Eltron approved labels
and tags.
3. Possible label jam.
4. Possible software problem.
Troubleshooting
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980008-001 Rev. B