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E-DOC-CTC-20060911-0017 v2.0
Chapter 4
Troubleshooting
25
4 Troubleshooting
What to check
The first things to check if you cannot access the Internet, are:
> Power
> Hardware connections
> LEDs
Configuration problems
If your Thomson Gateway is unreachable due to misconfiguration, you might consider a hardware reset to
factory defaults as described in “4.6 Reset to Factory Defaults” on page 35.
If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Internet
Service Provider.
!
However, note that resetting the Thomson Gateway to its factory settings will revoke all the
changes you made to the configuration.