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E-DOC-CTC-20060911-0017 v2.0
Chapter 4
Troubleshooting
32
5 Type ipconfig /all and press ENTER.
Your IP address is displayed.
In Mac OS X:
1 Go to Dock > System Preferences.
2 Click Network.
3 Click the TCP/IP tab.
Your IP address is displayed.
> No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
> No personal network security software (for example firewall software) is running on your computer.
> Your computer is correctly connected to the Thomson Gateway.
To repeat the search for your Thomson Gateway, click Back or restart the wizard. As soon as the wizard finds
your Thomson Gateway, you can continue with “ Configuring the Thomson Gateway (and your computer)”
on page 13.
The Thomson Gateway is not responding
If the completion window does not appear after running the Thomson Gateway Home Install Wizard, this
means that the Thomson Gateway is not responding or not accessible anymore.
There are two possibilities:
> This might be due to the reconfiguration of the Thomson Gateway’s IP settings. In this case, the last
window of the Home Install Wizard will not be shown. Your Thomson Gateway is correctly set up though
and you will be able to surf the Internet.
> If you did not reconfigure the Thomson Gateway’s IP settings, restart the Home Install Wizard.
If the problem persists, refer to the Service Provider’s instructions for more information.
I cannot view the Thomson Gateway documentation
To be able to view the Thomson Gateway documentation pages on the Setup CD, JavaScript must be enabled
in your Web browser. For more information, refer to the Help of your Web browser.
To allow active content on a Microsoft Windows XP system, see “ I get a warning about active content in
Internet Explorer” on page 33.
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In Microsoft Windows 98 or Microsoft Windows Millennium, type winipcfg and then
press ENTER.
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If the setup fails over a wireless connection, try to set up your Thomson Gateway using a wired
connection.