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E-DOC-CTC-20060911-0017 v2.0
Chapter 4
Troubleshooting
26
4.1 Checking the Hardware
Check the wiring
Plug in properly all the cables you need. Make sure that the cables between your Thomson Gateway,
computers and telephone socket are plugged in firmly. Loose connections can affect your Internet
connection.
Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose
connections at the end of the cable. Replace any damaged cables.
Test the telephone line
To eliminate the possibility of a fault with the telephone line itself, check for a dialling tone by using a
telephone connected to the telephone master socket.
If you are using ADSL, check whether a splitter has been installed or that micro-filters have been correctly
fitted.
Contact your telephone company if there is no dialling tone.
Restart your computer
Loss of Internet or network connectivity may be caused by the computer. Restarting your computer may
solve the problem.
Power-cycle the Thomson Gateway
To restart your Thomson Gateway, simply turn it off. Wait five seconds and turn it back on.