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E-DOC-CTC-20060911-0017 v2.0
Chapter 4
Troubleshooting
34
4.5 Easy Setup Troubleshooting
Prerequisites
Before you run the Easy Setup on the embedded Thomson Gateway pages, make sure that:
> The necessary connections are made.
> The Thomson Gateway is turned on.
> Your host computer is configured as DHCP client or with a valid fixed IP address.
Supported Web browsers
Your Web browser must be able to run JavaScript.
Disable proxy server
The Easy Setup only works if the proxy server is disabled or bypassed for local addresses. For more
information, refer to the Help of your Web browser.
Proceed as follows to disable a proxy server in Internet Explorer:
1 In the Internet Explorer menu, choose Tools > Internet Options.
2 Click the Connections tab.
3 Click the LAN settings... button.
4 Clear the Use proxy server box and the Use automatic script box.
i
If you have any problems, you can give the host computer a fixed IP address in the same subnet as
your Thomson Gateway (If the Thomson Gateway is in its default settings, that is an address
between 192.168.1.1 and 192.168.1.253).
If you use fixed IP addresses, the Thomson Gateway has to be configured as DNS server (default).
!
It is recommended to disable all other network connections on your computer first, except the one
connecting to your Thomson Gateway.
Proceed as follows to disable a network connection:
1 In the Windows XP taskbar, click the Start button.
2 Choose (All) Programs > Control Panel > (Network and Internet Connections >) Network
Connections.
3 Right-click the network interface icon you want to disable and choose Disable.