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TOSHIBA INTERNATIONAL CORPORATION LIMITED WARRANTY POLICY
(48 contiguous U.S. States, Canada, Mexico)
(UNINTERRUPTIBLE POWER SUPPLIES-UPS)
TOSHIBA INTERNATIONAL CORPORATION (“TIC”) warrants that the 1700 Series
Uninterruptible Power Supplies (“UPS”) and Uninterruptible Power Supply Battery
(“BATTERY”) (external battery cabinet) sold by TIC to the end user (“User”) shall be free of
defects in material and workmanship.
UPS Unit Battery
Series Capacity
Warranty
1
On-Site
2
Warranty
1
On-Site
2
Toshiba
Dispatch
1700 1.5, 2.0, 2.4 kVA 36 months No, Depot 24 months No, Depot
M-F, 8
am
-5
pm
CT
Note 1: The warranty period begins from the shipment date. The shipment date is determined by the
date on the TIC Bill of Lading.
Note 2: For the 1700 Series the warranty applies if the unit is sent and returned (paid for) by the user
to/from the Toshiba plant or a Toshiba designated Authorized Service Center.
If any UPS, part of UPS, and/or BATTERY fails to conform or is defective then TIC will
repair or replace it at TIC’s option.
LIMITATIONS AND EXCLUSIONS
This limited warranty shall not cover the UPS, UPS part, or BATTERY during their
respective warranty periods, if the following storage, maintenance, installation, operating
conditions are not met throughout the warranty periods (5 conditions below):
VALVE REGUALATED LEAD ACID (VRLA) BATTERIES FOR TOSHIBA UPS
REQUIRED OPERATING CONDITIONS
1. Temperature
Annual Average
Temperature 25°C (77°F)
Temperature per cell < 32°C
(89°F) for more than 30 days
Discharge time
Maximum Number of Cycles
(24 months)
30 minutes 69
15 minutes 86
10 minutes 110
2. Maximum number of full
charge/discharge cycles
5 minutes 130
VALVE REGUALATED LEAD ACID (VRLA) BATTERIES FOT TOSHIBA UPS
INSTALLATION AND MAINTENANCE CONDITIONS
3. Storage While UPS is in transit or storage it must always be in
suitable temperature (see condition 1).
4. External Batteries Parallel battery string applications must be approved by TIC
in writing.
5. Idle Batteries User must recharge the batteries if not in use (charged) for
more than 6 months.
1. This Warranty does not cover damage or defect caused by misuse, improper
application, wrong or inadequate electrical current/voltage/frequency, inadequate
connections, inadequate water or drain services, user negligence, repair by non-
Toshiba designated personnel, accident during shipment, tampering, alterations, a
change in UPS and/or BATTERY location or application, exposure to the elements, acts
of God, theft, sabotage, installation contrary to TIC's recommendations or specifications
(Published Operation Manuals), also if serial numbers have been altered, defaced, or
removed.
2. Repair or replacement of a defective UPS, UPS part, and/or BATTERY does not extend
the respective original warranty period. All defective UPS, UPS parts, and/or
BATTERIES shall be the property of TIC upon replacement.
3. This warranty shall constitute the sole and exclusive remedy of all purchasers and
users of the UPS, UPS part, and/or BATTERY. TIC’s responsibility for UPS, UPS
Parts, and/or BATTERY shall not exceed one times the net UPS and/or BATTERY
purchase price. TIC HEREBY EXPRESSLY DISCLAIMS ALL OTHER EXPRESS,
STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.